FAQs

Check out this section to get answers for all the frequently asked questions.

REGISTRATION

You can register by clicking on the “Sign In” section located at the top right corner on the home page. Please provide the required information in the form that appears and click on submit.  Post verification, you can start shopping on Malayali Basket.

Yes, you do need to register before shopping with us. However, you can browse the website without registration. You are required to login or register while you checkout.

Each email ID/login ID and mobile number can only be associated with one customer account.

LOGIN / ACCOUNT RELATED

‘My Account’ is the section where you can view your Personal Information, Order History and Shopping List.

You may have entered incorrect login details. Please enter the correct information & try again.

SHIPPING INFORMATION

The minimum order is  250/- and standard delivery is fee is 40/- per order and free delivery is for the cart amount greater than 1000/-.

Based on the delivery date and time given by  you it will be delivered within 2 hours of the stipulated time.

Upon the successful completion of your order, an order confirmation e-mail and SMS containing your order details will be sent to your registered email ID and phone number.

Currently, there is no provision to change the order once its been placed. Please call our customer support team & we will assist you however we can.

All fruits and vegetables vary in size and weight. You can choose any size/weight available on the website. While you shop, we will show an estimated weight and price. At the time of processing, we pack the closest size/weight and charge you for the actual weight of each item. E.g. If you order 1 kg of apples, we will try to pack exactly 1 kg or the weight closest to 1 kg. If the actual weight is 987 gm, we will bill you for 987 gm and not 1 kg.

PAYMENT INFORMATION

You can pay for your order using the following modes of payment:

  • – Credit Card / Debit Card
  • – Netbanking
  • – e-Wallets

You can save the item of your liking in wishlist while can be viewed later.

Contact our executive on +91-9847470567 or leave a mail at [email protected]